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Unity Web Player install now button not working when JRE installed

We're running into an issue where left mouse clicking on the "install now!" button for the Unity Web Player no longer works. This appears to have started around the time of the 3.5 release and seems to occur on systems where a Java Runtime Environment is installed (JRE 6u31 in the tests I've ran using IE 8 under Windows 7). Our application uses a fairly standard HTML page for the Unity Web Player which accesses the UnityObject.js file at http://webplayer.unity3d.com/download_webplayer-3.x/3.0/uo/UnityObject.js.

As a workaround, it appears if you right mouse click on the "install now!" button and select "Open Link" you can get the installation to proceed; however, this isn't ideal. Another workaround is to uninstall the JRE which allows left mouse clicking on the button to work as expected.

Has anyone else seen this issue and is there a solution that allows left mouse clicking the "install now!" to work while a JRE is installed?

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asked Feb 16, 2012 at 03:39 PM

bwmott gravatar image

bwmott
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I don't know, but this sounds like an issue for the Unity3D support. Unity answers is just a community platform, where developers answer other developers questions.

Unity3D staff rarely looks or replies here. Send an mail at support@unity3d.com

Feb 16, 2012 at 03:40 PM Tseng

Thanks, I opened a support ticket and the problem appears to be resolved now.

Feb 22, 2012 at 06:30 PM bwmott
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asked: Feb 16, 2012 at 03:39 PM

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Last Updated: Feb 22, 2012 at 06:30 PM